Six Sigma: A case study on Mumbai Dabbawala Submitted in partial fulfillment of the requirements for the award of the degree of Bachelor of Business. Among them were many of Mumbai’s dabbawalas, who deliver meals .. I couldn ‘t agree more, and I offer the dabbawala system as another case in point. The dabbawalas constitute a lunchbox delivery and return system that . In , the Indian Institute of Management (Ahmedabad) featured a case study on the Mumbai Dabbawallas from a management.

Author: Nikolar Kazragor
Country: Grenada
Language: English (Spanish)
Genre: Science
Published (Last): 4 December 2009
Pages: 434
PDF File Size: 10.38 Mb
ePub File Size: 4.57 Mb
ISBN: 598-7-77375-573-6
Downloads: 60802
Price: Free* [*Free Regsitration Required]
Uploader: Yolkis

Skip to main content. Log In Sign Up.

A case study on Mumbai Dabbawala. Shubham Vashisht Roll No.: Shubham Vashisht, Roll No. The matter embodied in this has not been submitted earlier for the award of any degree or diploma to the best of my knowledge and belief.

Signature of the Student Date: Bharti Arora, Roll No. Signature of the Guide Name of the Guide: Secondly I would also like to thank my parents and friends who helped me a dabawala in finalizing this project within the limited time frame. As changes grow ever more unpredictable creativity is rapidly becoming recognized a core management skill.

Managers need to be able to make best use of their time, talent and of other people to work with and through others to achieve corporate objectives. They also need to demonstrate their ability not merely to solve problems, but to transform them and design ways through them.

This report concerns needs and changing needs and their satisfaction level, which are the important function in every organization. It is a set of statistical and other quality tools arranged in unique way.

The Dabbawala System: On-Time Delivery, Every Time

It is a way of knowing where you are and where you could be. Tiffin is an old- fashioned English word for a light lunch, and sometimes for the box it is carried in. Dabbawalas are sometimes called tiffin-wallas. For the efficiency of their supply chain it has been claimed that this virtually achieves a six sigma performance rating i.

Mumbai Dabbawalas: Case study for management students – Education Today News

Nowadays Indian businesses are the main customers for the dabbawalas, and the service often includes cooking as a delivery. Improved Customer Loyalty Any business wants to retain its customers.

Indeed, this is a significant factor in determining the success of a firm. But, of course, customer loyalty and retention only ever come as a result of high levels of customer satisfaction. Time Management Employing a Six Sigma methodology at your business can help employees manage their time effectively, resulting in a more an efficient business and more productive employees.

This is done by looking at three key areas; learning, performance and fulfilment. Reduced Cycle Time Unfortunately, most projects firms embark on end up extending beyond their original deadline often because there are changes in project scope or there is a shift in management policy.


By using Six Sigma, a business can set up a team of experienced employees from all levels within the organisation and from every functional department.

This team are then given the task of identifying factors that could negatively affect the project leading to long cycle times. Employee Motivation Every business, if destined to succeed, needs its employees to act in the right way – but for employees to do so there must be sufficient motivation.

Indeed, organisations who are willing to fully engage with employees have consistently demonstrated 25 — 50 per cent increases in productivity.

Strategic Planning Six Sigma ,umbai play an integral part in any strategic vision. Once your business has used a created a mission statement and carried out a SWOT analysis, then Six Sigma can help you focus on areas for improvement.

Dabbawala – Wikipedia

Supply Chain Management As previously mentioned, the aim of Six Sigma is to have a defect rate of less than 3. One of the possible ways to reduce the risk of defect is to use Six Sigma to drive down the number of suppliers your businesses has, as this in turn reduces the risk of defects. Define the customer s and the requirements. Define the current capability. Define the key processes that will have the greatest impact on customer. Measure Identify the statistical measures to monitor the key process.

Set up the data collection plan. Measure the process Analyze Determine the analysis tools and methods to be used. Summarize the data measured. Run the analysis and determine the root causes, effects, etc. Improve Improve and Implement. Test the method on sample process and validate the improvement.

Control Standardize and document the process and implement the plan. Monitor the process and feedback the results back to the process for continuous improvement. Design Identify functional requirements. Evaluate alternatives and select a best-fit concept. Deploy CTQs and predict sigma capability. Optimize Determine process capability.

Develop detailed design elements. Verify Test and validate the design. Share feedback with manufacturing and sourcing to improve future manufacturing and designs. There are employees about in number and deliver approximatelytiffin boxes every day. It all started about years back when a Parasi banker wanted to have home cooked food regularly in office and gave this responsibility to the first ever Dabbawala. Other people also liked the idea and the demand for Dabba delivery soared. It was all informal and individual effort in the beginning, but visionary Mahadeo Havaji Bachche saw the opportunity and started the lunch delivery service in its present team- delivery format with Dabbawalas.

As the city grew, the demand for dabba delivery grew too. The Coding system evolved through various stages with time. In the beginning it was simple colour coding.

Now Mumbai is a widely spread metro mubmai 3 local train routes. Our coding has also evolved into alpha numeric characters. History Started in Charitable trust Registered in Avg. So due to such Flat kind of organization structure decisions are taken on the spot.

Everyone is shareholder of the association. Whatever profits they can equally distributed within itself.


The Story of Mumbai Dabbawalas

It is democratic type of organization HR Practices. Those who have capacity to job they can apply for the Dabbawala post. There is no any kind of basis happens related to recruitment process. All Dabbawallas must wear white cap which is called as Gandhian cap on duty. All Dabbawala must carry their Identity card on duty. All these rules are binding on all cadres of the Dabbawala.

After recruitment they provide complete process training to new joiner under the observation of Macadam or any senior member. When they feel that new employees are capable to work, that time training will completed.

Everyone is the shareholder of the Association. All are owners of the business. Working with team is the strength of the Dabbawallas. Also Team work is the key aspect of their inner self-satisfaction proved by research. They deliver Tiffin boxes before 12 pm at customer’s office.

Their duty starts from morning 8 am. They started coding system dabbawalla Tiffin box for easy identification, which are one of the examples of their innovation strategy. They believe on continuous improvement by way of innovation. They achieved this level because of maintaining good relationship with customers. Not many of the topmost companies are even near to it. This is mumhai incredible! They achieved six sigma in following aspects. By using their own logistic mkmbai they deliver lacks of tiffin boxes through many dadowalas hand: They are always in hurry pushing through the crowd carefully to deliver lunches on time for lacks of mumbaiities!

We now take look in the routine course of action Dabbawallas i. This cycle of operations of delivery takes them nearly 8 hrs a day very similar to the office timings, as these takes time normally from dabbwaala a.

Because, Dabbawala have to pick up tiffin boxes from various distant location in his area. These locations may be far from each other located on higher floors of the building where sometimes elevator may not be available. Usually a bicycle or dqbbawala long wooden creates carried on the head! If a Dabbawala a collecting Tffin boxes from area of Ghatkopar then he will carry them to Ghatkopar or Vikhroli railway station whichever is nearer from his area of collecting Tiffins.

A widely adopted cse defines logistics management as follows: A typical definition of supply chain management is the following: Again different views exist on this question. Some say that logistics commences with finished product from the end of production line to the consumer, or to get the right goods to the right place, at the right time, in the right form and at the right cost.

Every day they achieve their goal.